juan366 Privacy
Policy

This Privacy Policy applies to all personal data collected, processed, and stored by juan366 in connection with the operation of the online casino and sports betting platform accessible at juan366.club ("Platform"), including all associated services, features, promotions, and customer support interactions.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173, hereinafter "Data Privacy Act") and its implementing rules and regulations, juan366 acts as the personal information controller (PIC) in respect of personal data collected from registered Players and Platform visitors.

By registering an account on juan366, making use of any Platform feature, or continuing to browse juan366.club, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein.

Juan366 collects personal data falling into the following categories, depending on the nature of your interaction with the Platform:

Juan366 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, set responsible gaming preferences, or respond to a promotional communication.
• Automatically during Platform use — your device, browser, and IP address information is recorded automatically when you access juan366.club. Game session data is logged automatically as you play.
• From payment processors — when you initiate a GCash, PayMaya, or bank transfer transaction, confirmation data from the relevant payment processor is transmitted to juan366 to verify and credit your transaction.
• From fraud prevention and identity verification services — juan366 may use third-party identity verification services to cross-check KYC document authenticity. These services return only a verification outcome, not a copy of your document data.
• Via cookies and tracking technologies — see Section 7 for full details on our cookie practices.

Under the Data Privacy Act of 2012 and its implementing rules, juan366 processes personal data on the following legal bases:

1. Contractual necessity — processing your registration, KYC, deposit, withdrawal, and gameplay data is necessary for the performance of your contract with juan366 (i.e., providing you with access to the Platform and its services).
2. Legal obligation — we are required under Philippine law, including the Anti-Money Laundering Act (AMLA) and PAGCOR-aligned standards, to collect and retain certain categories of personal and financial data for prescribed periods.
3. Legitimate interests — juan366 processes technical and behavioral data for fraud prevention, platform security, responsible gaming monitoring, and service improvement purposes where these interests do not override your fundamental privacy rights.
4. Consent — where we rely on consent as our legal basis (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. See Section 13 for details.

Juan366 uses your personal data solely for legitimate, specified, and compatible purposes directly related to providing and improving our Platform services:

• Creating, maintaining, and administering your juan366 account, including processing login authentication and account settings
• Verifying your identity and age (21+) through KYC procedures in compliance with legal requirements
• Processing your GCash, PayMaya, and bank transfer deposits and withdrawals securely and accurately
• Detecting, investigating, and preventing fraud, money laundering, underage access, and other prohibited activities
• Administering bonuses, promotions, and VIP tier benefits accurately and in accordance with disclosed promotion terms
• Providing customer support, resolving disputes, and maintaining records of support interactions for quality and compliance purposes
• Monitoring gameplay patterns to support responsible gaming interventions where indicators of harmful gambling behavior are detected
• Complying with legal and regulatory obligations, including anti-money laundering reporting and data retention requirements
• Improving Platform performance, game selection, and user experience based on aggregated, anonymized usage analytics
• Sending account-relevant transactional notifications (deposit confirmations, withdrawal updates, security alerts) to your registered mobile number

Juan366 may share your personal data with third parties in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

6.1 Game Providers

Certified game providers (including PG Soft, Pragmatic Play, Jili Games, and others) receive limited session authentication data necessary to load and operate games within your account session. Providers do not receive your full profile, KYC documents, or payment details.

6.2 Payment Processors

GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard receive the transactional data necessary to process your deposit or withdrawal instruction. These entities are independent data controllers in respect of your payment data and operate under their own privacy policies.

6.3 Identity and Fraud Prevention Services

Third-party KYC verification and fraud detection services may receive document images and biometric data (such as a liveness selfie) strictly for the purpose of verifying your identity. These services are contractually bound to use your data only for this purpose and must comply with applicable data protection law.

6.4 Legal and Regulatory Authorities

Juan366 may disclose personal data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), PAGCOR, Philippine law enforcement agencies, or other competent regulatory bodies where required to do so by applicable Philippine law or valid legal process.

6.5 Professional Advisors

Juan366 may share data with legal counsel, auditors, or other professional advisors where necessary for the exercise or defense of legal claims or for regulatory compliance purposes, subject to strict professional confidentiality obligations.

Juan366 uses cookies and similar tracking technologies on juan366.club to support the operation and improvement of the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies — Required for the Platform to function. These include session authentication cookies that keep you logged in to your juan366 account during an active session. These cannot be disabled without impairing Platform functionality.
• Functional Cookies — Store your Platform preferences such as game category, language settings, and responsible gaming preferences so you do not need to reset them on each visit.
• Analytics Cookies — Used in aggregated, anonymized form to understand how Players navigate the Platform, which game categories are most visited, and where technical issues arise. No individual Player is identifiable from analytics data.
• Security Cookies — Assist in detecting suspicious login patterns, bot activity, and multiple-account creation attempts by comparing device fingerprints against known patterns.

You may manage non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain Platform features. Juan366 does not use third-party advertising cookies or share cookie data with ad networks.

Juan366 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable Philippine law. The following retention periods apply:

• KYC and Identity Documents — Retained for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements applicable to covered persons.
• Financial Transaction Records — Retained for a minimum of five (5) years following the transaction date, in accordance with AMLA and applicable tax record-keeping obligations.
• Account Registration Data — Retained for the duration of the active account relationship plus five (5) years following account closure.
• Gameplay Records — Retained for two (2) years from session date for active accounts, or for the duration of any pending dispute.
• Customer Support Records — Retained for two (2) years from the date of last interaction, or longer where the matter is subject to unresolved dispute or legal proceedings.
• Self-Exclusion Records — Retained indefinitely to prevent re-registration by permanently self-excluded individuals.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be attributed to any identifiable individual.

Juan366 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Key measures include:

• TLS / SSL Encryption — All data transmitted between your device and juan366.club is encrypted using TLS 1.2 or higher, preventing interception in transit.
• Encryption at Rest — Sensitive personal data including KYC documents and financial records is stored in encrypted form at rest using AES-256 encryption.
• Access Controls — Access to personal data is restricted to authorized juan366 personnel who require it to perform their designated functions. Role-based access control (RBAC) is enforced across all internal systems.
• Audit Logging — All access to sensitive personal data within internal systems is logged with timestamps and user identifiers. Logs are reviewed periodically for anomalous access patterns.
• Penetration Testing and Security Audits — Juan366 conducts regular security assessments including penetration testing of the Platform and its infrastructure.
• Incident Response — Juan366 maintains a documented personal data breach response procedure. In the event of a breach likely to result in risk to the rights and freedoms of affected Players, we will notify impacted individuals and the National Privacy Commission (NPC) within the timeframes required under the Data Privacy Act.

While juan366 takes every reasonable precaution to protect your data, no security system is completely impenetrable. You are encouraged to maintain the security of your account credentials and to enable two-factor authentication to reduce the risk of unauthorized account access.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by juan366:

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Privacy Request." Include your registered mobile number and a brief description of your request. Juan366 will acknowledge your request within five (5) business days and provide a substantive response within fifteen (15) business days, in accordance with NPC guidelines. Identity verification may be required before processing certain requests.

Juan366 is strictly prohibited from collecting personal data from persons under twenty-one (21) years of age. Registration on the Platform is exclusively available to persons who have confirmed they are aged 21 or over and whose identity has been verified through our KYC process.

If juan366 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all personal data collected in connection with it, and refund net deposits in accordance with our underage account policy set out in the Terms & Conditions.

Parents and guardians are encouraged to implement device-level content restrictions and parental controls to prevent underage household members from accessing juan366.club. If you believe a person under 21 in your household has accessed or registered on juan366, please contact support immediately at [email protected].

Some of juan366's third-party service providers — including certain game providers and technical infrastructure partners — may be located outside of the Philippines. Where personal data is transferred to processors or sub-processors located in other jurisdictions, juan366 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under the Data Privacy Act of 2012.

Such safeguards may include contractual data protection clauses in data processing agreements, requirements that the recipient country has been assessed as providing an adequate level of data protection, or reliance on the consent of the data subject where appropriate.

Juan366 does not transfer personal data internationally for any purpose beyond what is strictly necessary for the provision of Platform services and will not permit international data transfers for commercial data brokerage or marketing purposes unrelated to juan366.

Juan366 may send you promotional communications — including information about new games, bonus offers, VIP tier upgrades, and platform updates — via your registered Philippine mobile number (SMS) or through in-account notifications, where you have consented to receive such communications.

You may withdraw your consent to marketing communications at any time by contacting support at [email protected] with the subject line "Marketing Opt-Out," or by updating your communication preferences in your juan366 account settings. Withdrawal of consent will not affect the lawfulness of processing carried out before its withdrawal.

Please note that transactional communications — including deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates — are not marketing communications and are sent regardless of your marketing preferences, as they are necessary for the performance of your account contract.

Juan366 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or Platform functionality. The effective date at the top of this Policy will be updated whenever material changes are made.

Where amendments are material — such as changes to the categories of data collected, the purposes of processing, or the rights available to Players — juan366 will notify registered Players via an account dashboard notification or SMS to their registered mobile number, where technically feasible, prior to or at the time the changes take effect.

Continued use of the Platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

For any question, concern, or formal request relating to this Privacy Policy or the processing of your personal data by juan366, please contact us through the following channels:

• Privacy Enquiries Email: [email protected] — please use subject line "Privacy Policy" or "Data Privacy Request" for prompt routing.
• Live Chat: Available 24/7 from your logged-in juan366 account dashboard. Filipino-fluent support agents are on duty at all times and can escalate data privacy enquiries to the appropriate team.
• Supervisory Authority: If you are not satisfied with our response to a data privacy complaint, you may file a complaint with the National Privacy Commission (NPC) of the Philippines, which has jurisdiction over personal data protection matters under RA 10173.

Juan366 is committed to responding to all formal data privacy requests within the timeframes required under the Data Privacy Act and NPC guidelines. We take every privacy complaint seriously and will provide a substantive written response to all formally submitted concerns.